• Master’s in Cybersecurity – Franklin University, 3.85 GPA

• Bachelors of Business Administration  - Cleveland State University, 3.22 GPA

• Microsoft Certified: Security Operations Analyst Associate

• CompTIA Network+

• CompTIA Security+ (Issued Nov 2024, Expires Nov 2027)

• CompTIA A+ (Issued Oct 2024, Expires Nov 2027)

Professional Tools and Experience

• ServiceNow

• LogicMonitor

• NinjaOne

• Alert monitoring

• Incident documentation

• Incident escalation

• Data-center operations

• Remote hands

• Network troubleshooting

• Hardware and connectivity troubleshooting

• ISP coordination

• SentinelOne — limited exposure

• Physical-security and facility monitoring

Cybersecurity Training and Lab Exposure

• Microsoft Sentinel

• Microsoft Defender XDR

• KQL

• Wireshark

• Nmap

• Wazuh

• MITRE ATT&CK

• Log analysis

• Phishing analysis

• Network traffic analysis

• Identity and access management fundamentals

Professional Experience

IT Support Specialist — Ark Data Centers

September 2025 – Present

• Monitor infrastructure, system, facility, and customer alerts in a 24/7 data-center environment, triaging, documenting, responding to, resolving when appropriate, or escalating according to established procedures.

• Use ServiceNow to manage incidents, service requests, maintenance activities, communications, and resolution documentation.

• Review alerts and device status through LogicMonitor and NinjaOne, with limited exposure to SentinelOne.

• Coordinate escalations with internal IT, security operations, cloud operations, network teams, customers, and internet service providers.

• Complete customer remote-hands requests involving equipment checks, cabling and connectivity verification, device-status checks, and controlled maintenance activities.

• Monitor scheduled ISP maintenance, track related alerts, verify that alarms clear after work is completed, and contact providers when conditions remain unresolved.

• Support physical-security and facility monitoring through camera observation, access-control procedures, customer sign-in and sign-out, and nightly inspections of doors, CRAC units, and alarm conditions.

• Handle customer deliveries and assist with scheduled data or media rotation when assigned.

AnythingApps — Solo App Developer

October 2024 to April 2025

• Designed and published SmokingWeaner 2.0 for Android, with an earlier iOS version also developed and released.

• Built the application using Android Studio and Xcode.

• Worked with authentication flows, data persistence, and UI/UX principles.

• Completed the project before transitioning toward IT and cybersecurity.

LetsDefend — SOC Analyst Training, Simulated Environment

November 2024 to January 2025

• Completed simulated alert investigations involving log review, phishing analysis, incident triage, documentation, and MITRE ATT&CK.

Complete Painting — Professional Painter

May 2024 to November 2024

• Prepared and painted interior and exterior surfaces while following safety procedures and maintaining quality standards.

Elyria City Schools — Utility

November 2019 to May 2021

• Performed building checks, reported safety hazards or security concerns, and supported custodial and minor maintenance operations.

Cleveland State University — Front Desk Manager

January 2014 to December 2015

• Created staff schedules and covered open shifts.

• Maintained visitor and attendance records.

• Used Excel for scheduling and departmental reporting.

• Created training guides and SOPs.

• Assisted students with calculator setup and technical issues.